Shipping & Delivery
We generally ship items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to contact purchaser.
We fill domestic orders using United States Postal Service Priority Mail, Fed Ex and United Parcel Service, which generally results in delivery within two to five days. Suspension Shop requires a signature at delivery for all orders with a value of $250 or more.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Suspension Shop is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.
We understand that you may need to return a product. You may return new, unopened items within 15 days of delivery for a refund minus a 20% restock fee and original shipping charges (if shipped for free). Should you feel the need to do so, you have 15 days from the date of purchase to initiate the process. Please contact us at email@example.com and one of our Customer Care Representatives would be happy to assist you. Absolutely No Returns After 15 Days.
If your product was purchased through a Suspension Shop distributor or retailer, you will need to go back to your original purchase location for any return or exchange.
If a package is lost after we ship it, which does occasionally occur, Suspension Shop will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to Suspension Shop, Suspension Shop will reship the order. Please note that Suspension Shop is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.
Product Defects & Damaged Packages
We allow five days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the five-day window, it is understood that the package and products were in good condition upon delivery.